Turning Around on What "Hooks" Us

Turning Around on What "Hooks" Us

It’s a gift when we have the chance to assist a group that really “gets it”, again and again from year-to-year. I had that chance in 2013, helping a campus unit I had long respected with a two-day planning retreat. Not only did they bring their all of their energy and collaborative skills to bear, but over the subsequent months they carried out their commitments.

So you can imagine I was surprised when their director approached me recently for help: the group had become fractious to the point that she was devoting several hours each week to mediating conflict........

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Creating Outcomes from Stories - On a Fast Track!

Creating Outcomes from Stories - On a Fast Track!

Recently the director of a main campus unit called for assistance with a one-day planning retreat. The objectives were to come away with the unit’s mission statement, its overarching goals and the outcomes to be achieved during the coming academic year.

This is usually more than seven hours can achieve........

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Discovering Leadership Culture in System Analyses

Discovering Leadership Culture in System Analyses

Teaching is often a way of learning, especially when the "students" are quick to experiment.

Every two years I lead a planning course for NACUFS, modeled on Russell Ackoff's process of Idealized Design. We work with a fictional campus and its setting, beginning with a systems analysis based on Peter Checkland's CATWOE. In our most recent outing we asked the class to also take a look at the leadership culture in place on the campus.

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Depicting Flow in Cancer Care

A clinical administrator asked for "...a simple flow chart of the processes that take place in Radiation Oncology in order for us to deliver efficient, quality care." At first glance, that's pretty basic. But then it went further: "Our hope is to visualize the impact each of us has on our core values and to personalize those results into tangible outcomes." Flow charts and values don't often show up in the same place……..

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